Frequently Asked Questions
Comprehensive technical documentation and support resources for elevator manufacturing, installation, and maintenance. Find answers to common inquiries regarding specifications, ordering, shipping, and after-sales service.
Initial Inquiry: Contact our sales team through our website, email, or phone to express your interest in becoming a distributor or agent.
Company Evaluation: Provide detailed information about your company, including experience in the elevator industry, market presence, and financial stability.
Application Review: Our team will review your application and assess your suitability as a partner.
Agreement Signing: If approved, we will proceed with signing a distribution or agency agreement outlining the terms and conditions of our partnership.
Training and Support: We provide comprehensive training on our products, sales strategies, and technical support to ensure your success.
Marketing Assistance: Access to marketing materials, promotional campaigns, and lead generation support to help you grow your business.
Advanced Technology: Our elevators feature cutting-edge technologies such as regenerative drives, variable frequency drives (VVVF), and smart control systems for optimal performance and energy efficiency.
High Safety Standards: We prioritize safety with features like emergency stop buttons, overload sensors, door interlocks, and firefighter’s service, ensuring compliance with international safety regulations.
Customization Options: We offer tailored solutions to meet the specific needs of different building types, whether residential, commercial, or industrial.
Energy Efficiency: Our elevators are designed to minimize energy consumption, aligning with green building standards and reducing operational costs.
Reliability: With a proven track record and high-quality components, our elevators provide consistent performance and longevity.
Exceptional User Experience: Smooth rides, fast response times, and user-friendly interfaces enhance passenger comfort and satisfaction.
- Consultation and Design
- Permits and Approvals
- Manufacturing: Your elevator is manufactured to the highest quality standards at our state-of-the-art facility.
- Installation: Our certified technicians install the elevator components, ensuring compliance with safety regulations.
- Testing and Certification: Rigorous safety tests are conducted, and certifications are obtained to ensure the elevator meets all required standards.
- After sale Support: Our team remains available for any questions or support needs after installation.
Standard Warranty: Our elevators come with a standard warranty of 12 to 24 months, covering manufacturing defects and issues related to normal use.
Extended Warranty: We offer extended warranty options for additional coverage beyond the standard period, providing peace of mind and long-term protection.
Warranty Terms: The warranty includes parts replacement, labor costs, and technical support during the covered period. Exclusions may apply to damage caused by improper use, neglect, or unauthorized modifications.
Our elevators are designed and manufactured to comply with international safety standards, including:
EN81 (European Standards)
ASME A17.1 (American Standards)
ISO 9001 (Quality Management)
ISO 14001 (Environmental Management)
Local Regulations: We ensure compliance with all relevant local regulations and codes in the regions where our elevators are installed.
Still Have Questions?
Our technical support team is available 24/7 to assist with any inquiries regarding elevator specifications, installation, or maintenance.
